CUSTOMER SERVICE OPTIMIZATION
Keep Them Coming Back with Proactive, Automated Support
Exceptional customer service doesn’t have to mean more manual work. With Red Cape’s Customer Service Program, we help you deliver fast, reliable, and human-first support—powered by automation and optimized for growth.
How We Save The Day
Deliver Support That Scales
Your customers expect quick, helpful responses—on any channel, at any time. We make that happen by implementing and optimizing Gorgias, the leading helpdesk solution for ecommerce. Our team configures intelligent automation and personalized workflows to help your support team do more, respond faster, and keep customers happy.
Whether you're handling order questions, shipping delays, product recommendations, or loyalty program requests, we streamline your support process while keeping it personal.
CUSTOMER SERVICE:
The Support Sage
Full Gorgias implementation & optimization, Custom automation rules for key workflows, Branded response template library, Team onboarding & training, Performance tracking dashboard, and Monthly optimization calls.
THE RED CAPE DIFFERENCE
SUPERHERO ALLIANCES
With our elite partner status across major ESPs, think of us as having a direct line to the Justice League. We leverage insider knowledge, exclusive features, and priority support to amplify your email marketing capabilities beyond ordinary limits.
What’s Included
Gorgias Platform Setup & Configuration
AI-Powered Automation Rules – Custom triggers and workflows for instant, accurate responses
Response Template Library – Branded replies for faster, more consistent communication
Multi-Channel Integration – Centralize support across email, chat, social, and phone
Team Training & Best Practices – Empower your staff to provide excellent support
Performance Dashboard & Optimization – Ongoing insights to track and improve KPIs
Tool Integration – Seamless connection with Shopify, loyalty platforms, and more
Your Support Optimization Team
Every engagement includes:
1 Account Director – Your strategic partner for all things customer experience
1 Technical Implementation Manager – Your go-to expert for Gorgias setup, rules, and automation
